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Privacy Policy

What information do we collect?

We collect information from you when you register on our site, buy a subscription, subscribe to our newsletter or Clements Tips service, fill out a form, or post a comment. In addition, if your account is set up for you by an organisation such as a school, personal information may be entered into our website by an administrator (such as a teacher) at your school.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, and phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  1. To personalize your experience
    (your information helps us to better respond to your individual needs)
  2. To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  3. To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  4. To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  5. To administer a contest, promotion, survey or other site feature
  6. To send periodic emails
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Alternatively you can contact us at any time stating your preferences.

Do we use cookies?


Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits, to track your current visit, and to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

We do not use cookies for advertising on behalf of any third party. Cookies are essential for the operation of this website.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Sale of the business

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners of the business.

Grounds for processing

Our processing of your personal data will be where: (i) it is necessary for the performance of a contract we have with you; (ii) where you have provided your consent; (iii) it is necessary for us to comply with legal obligation that we are under; or (iv) it is in our (or a third party's) legitimate interests and such interests do not prejudice your rights or freedoms. Our (or a third party's) legitimate interests will include:

  • To gather information for statistical and trend analysis including to monitor user demographic so we can better understand those that use our products and services and improve such products and services and marketing practices;
  • To provide organisations who hold a multi-user subscription with information about how their users are using our services;
  • Where we require you to submit information about your role when registering for our service so that we can ensure that our content is appropriately targeted.

Transfer of your personal information outside the EEA

Personal information is processed primarily within the UK and in an Amazon Web Services facility in Ireland (EU). Personal information gathered by our online payments partner (PayPal) may be transferred or held by them in the United States of America or another jurisdiction. If you do not want to use PayPal to purchase access to our website, we are happy to invoice you directly for settlement to our UK bank account.

Marketing communications

Where we have told you that we will do so - such as during the registration process to our website / website services and events (as applicable) - we may from time to time contact you by email, telephone or post about our products and services that may be of interest to you.

If at any point, you would like to opt-out of receiving such marketing communications from us, please click on the unsubscribe link at the bottom of any emails you receive, or contact us via this website, stating your preferences.

Your rights

You rights in relation to your personal data include:

  • A right of access to your personal data held by us;
  • A right to receive your personal data in machine-readable format;
  • A right to object to processing that is likely to cause or is causing you damage or distress;
  • A right to object to decisions being taken by automated means;
  • A right to have inaccurate personal data rectified, blocked, erased or destroyed.

These rights can be exercised by contacting us via this website. In order to protect you, we reserve the right to verify your identity before processing any such request.

If you are unsure about your rights or are concerned about how your personal data may be processed you should contact your national data protection regulator. In the UK this will be the Information Commissioner's Office.

If you contact us in relation to your rights we will do our best to accommodate your request or objection. Please note, however, that not all rights are absolute.

Updating your personal information

You may review, correct, update or change your personal information at any time by contacting us via this website. Where you have signed up for an online account on our website you can also amend your details via that online account.


We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Accordingly, your personal data shall be maintained for up to seven years following the end of the services we provide to you / your last contact with us. This retention period may be extended if any applicable statutory or regulatory obligation requires us to hold information for a longer period.

Terms of service

Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy and to our use of cookies.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.